Return Policy
Thank you for shopping with ORENO. We strive to ensure your satisfaction with every purchase. If you receive a product that is damaged or defective, we offer a return policy to make things right.
Conditions for Return:
- Damaged or Defective Products: If you receive a damaged or defective product, you are eligible for a return.
Return Procedure:
- Same-Day Returns: Please notify us of any issues with your product on the same day of delivery.
- Photo/Video Evidence: To process your return, we require photo or video evidence clearly showing the damage or defect. This helps us understand the issue and expedite the return process.
How to Initiate a Return:
- Contact Us: Reach out to our customer service team immediately via [contact email/phone number] to report the issue and initiate the return process.
- Provide Evidence: Please provide clear photo or video evidence of the damaged or defective product along with your order details.
- Return Approval: Once we receive and verify the evidence, we will notify you of the return approval and provide further instructions.
Return Shipping:
- If your return is approved, we will provide you with a return shipping label or arrange for the product to be picked up at no additional cost to you.
Refund or Replacement:
- Refund: Upon receiving the returned product and verifying the damage or defect, we will initiate a refund to your original payment method.
- Replacement: If you prefer a replacement product instead of a refund, we will process the replacement order promptly.
Contact Us:
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team at [contact email/phone number]. We’re here to assist you and ensure your shopping experience with us is a positive one.
This return policy is designed to address scenarios where products are delivered damaged or defective and outlines the process for initiating a return. Adjustments can be made based on specific business needs and policies.