Refund Policy

At Oreno, we are committed to delivering products of the highest quality. Each item is carefully inspected and packaged to ensure it reaches you in perfect condition. However, in the rare event of an issue, we are here to assist you.

✅ Eligibility for Return / Replacement

A return or replacement request will be accepted only under the following conditions:

• Defective Product

If the product received is damaged during transit or has a manufacturing defect that affects its intended use.
Please note: Natural variations in material, texture, or finish are not considered defects.

• Incorrect Product Delivered

If the item delivered differs significantly in design, shape, or dimension from what was ordered.
Minor color variations due to lighting or screen display settings are not eligible for return.

• Non-Functional Product

If the product is not working upon arrival (applicable to electrical items).
✔ In such cases, only replacement will be provided.

During the warranty period, in case of damage or non-functionality, only the defective or damaged part(s) will be replaced. Complete product replacement will not be provided.

⏱ Return Request Timeline

  • All return or exchange requests must be raised within:
    24–48 hours of delivery

📸 How to Raise a Request

To ensure a smooth process, please follow these steps:

  • Capture 2–3 clear images of the product
    • Full product view
    • Close-up of the issue
  • Record a clear unboxing video
  • Email the details along with your Order ID to:
    📧
    📞 9145970667

🚚 Return Process

  • Our team will arrange a reverse pickup (where available)
  • If pickup is not feasible, you may be asked to ship the product via a trusted courier
  • Shipping charges will be reimbursed as per approval

Return Conditions:

  • Product must be unused
  • Returned in original packaging
  • Include all accessories, tags, invoice, and warranty card

🔁 Exchange Policy

  • Exchanges are applicable only for:
    • Damaged products
    • Defective products
    • Incorrect items delivered
  • Once verified, the replacement will be dispatched within 24–48 hours (subject to availability)

💰 Refund Policy

  • Refunds are processed after quality inspection of the returned product
  • Timeline: 3–5 working days after approval
  • Amount will be credited to your original payment method / bank account

⚠️ Important Notes

  • A 15% restocking fee may apply in certain cases
  • Products damaged due to improper return packaging will not be accepted

📞 Need Help?

Our support team is always here for you:

  • 📞 9145970667
  • 📧
  • 🕘 Monday – Saturday | 9:30 AM – 6:00 PM

✨ Our Promise

We strive to ensure a seamless and premium experience with every purchase. Your satisfaction is at the heart of everything we do.

Warranty Policy – Oreno

At Oreno, we offer warranty coverage on selected products to ensure quality and reliability.

  • Our products come with either 2-year or 4-year warranty, depending on the product category.
  • Some products may not carry any warranty, which will be clearly specified at the time of purchase.

Warranty Coverage

  • Covers manufacturing defects and functional issues during the warranty period
  • In case of any issue, only the defective or damaged component(s) will be replaced
  • Complete product replacement is not applicable

Important Notes

  • Warranty does not cover:
    • Physical damage due to misuse or mishandling
    • Normal wear and tear
  • Warranty is valid only with:
    • Proof of purchase (Invoice)